We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time. It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch department. Please note that any errors or omissions notified to us after this period will not be considered. Please retain all original packaging until after you have decided to keep the goods. If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 7 days of your receipt of delivery. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit. We do not refund outward carriage. If ordered incorrectly then a 20% restocking charge may apply.
Please note specials and bespoke items are non-returnable
PLEASE NOTE THAT ALL SEAT WEDGES AND LUMBER SUPPORTS AND BESPOKE ITEMS ARE NON-RETURNABLE AND BESPOKE ITEMS CANCELLED BEFORE DELIVERY WILL BE SUBJECT TO CANCELLATION CHARGES.