Terms & Conditions

Here at Seating World we are totally dedicated to your total satisfaction should you have any suggestions or comments please Email us at info@seatingworld.co.uk where we are completely dedicated to your total satisfaction.

GENERAL TERMS We put forward all quotations and accept all orders subject only to the terms and conditions which follow, and to the exclusion of all other guarantees, conditions or warranties (including any as to Quality and fitness for a particular purpose), whether express or implied by statute or common law or otherwise. If a customer order contains conditions, such conditions are only deemed to be binding insofar as they are not inconsistent with our terms and conditions. No additions to or variations from our terms and conditions shall have effect unless we accept such variation in writing under the hand of a Company Officer.

Our price list or other advertising matter shall not form part of any contract between us. We reserve the right to modify designs and specifications without notice.

Images of Products on the Site are for illustrative purposes actual products may differ from such images – As such chair measurements are approximate.

This Agreement may only be varied by an instrument in writing signed by both you and us. We may revise these terms from time-to-time, but such revisions will not affect the terms of any Agreement which we have entered into with you.

If any provision of this Agreement is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions of this Agreement shall remain in full force and effect, and such invalid or unenforceable provisions or portion thereof shall be deemed omitted. This Agreement will be governed by and interpreted in accordance with the laws of the England, and the English courts shall have exclusive jurisdiction with respect to any dispute arising under this Agreement. If you do not agree to the terms and conditions, do not order any Products from this site. Once you place your order on the site, you indicate your acceptance of these terms and conditions.

SECURITY We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

LINKS TO OTHER WEBSITES Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

MAKING A PURCHASE

Making a purchase could not be easier. Just browse the site where you will see the price with & without VAT, the specification and also an image which can be enlarged if required. The colours shown are our standard for the particular items detailed other colours and fabrics may be available at extra cost; please call our sales office for further information. Select the quantity you require then move to our ‘Checkout’ and you will be asked for a few details that we need to be able to satisfy the order. You will then be transferred to a SECURE area before entering your card details.

Seating World accept debit and credit card payment, as well as cheque in advance of despatch for UK customers which must clear prior to despatch. You can view or amend your selections at any time by clicking on ‘Basket’

We accept Visa, MasterCard, Delta, Switch, and Solo.  Please note that your Credit/Debit Card account is debited immediately by our sales team.

SHIPPING & DELIVERY

DELIVERY COSTS ARE INCLUDED IN OUR ONLINE PRICES* *Does not include Northern Ireland and Islands – Contact us for a price (For Scottish Highlands for Sealy beds, Please see below) Delivery Times – See below for individual products. How do we deliver –  See below for individual products.

SEALY Posturepaedic beds

Delivery will be made within 21 working days from receipt of order. Prices as quoted are inclusive of Direct Home Delivery to the consumer’s nominated address and into the room of choice with full assembly of the divan set included in this service. (Headboards are not assembled).

DELIVERY SCHEDULE We will normally send your order within 21 working days for beds which will be delivered between the hours of 9am and 5:30 pm Monday to Friday. Please ensure someone is at the delivery address. Re-delivery can sometimes incur a charge.

Delivery charges are included for most of the UK but certain areas will incur additional charges

Postcodes AB, IV, KW1-14 (Mainland) £50.00 All Scottish offshore islands and Channel Islands including the Isle of Man £72.00 Northern Ireland £ 65.00 Please ensure that you inspect the goods for damage on arrival or sign UNCHECKED if the courier cannot wait.

BACKS ORDERS  In the event that your selected order is not available for delivery within our normal schedule (usually no more than 15 working days) we will contact you so that you may decide to continue with the order, choose an alternative or cancel.

GUARANTEE Posturepedic 1 YEAR GUARANTEE PLUS 9 YEARS WARRANTY ON ALL POSTUREPEDIC, POCKET DIVAN SETS AND MATTRESSES In the unlikely event of a defect in material or workmanship occurring within the guarantee period, Sealy will arrange to repair or replace the item free of charge. The guarantee will continue from the original date of purchase.

If a manufacturing defect should occur within the remaining period of warranty, then Sealy will replace the item at a usage charge. The charge will reflect the period of use, the current retail price and the number of years left on the warranty e.g. A charge for a Posturepedic mattress 6 years old is calculated at 60% of the current retail price plus delivery/installation charges. Products replaced within the warranty period are supplied with a new guarantee.

It is with the retailer that the purchaser’s Contract of Sale exists and, consequently, Sealy cannot enter into any discussions with the purchaser until the retailer has inspected any alleged complaint and judged it justified or otherwise. On receipt of the retailer’s report, Sealy will take whatever action is necessary under the terms of this warranty.

Warranty applies to purchases made in the United Kingdom only.

Sealy reserve the right to refuse service when any defect are due to causes other than faulty materials or workmanship or if the item is soiled or in an unsanitary condition. When repairing or replacing items under this warranty, Sealy reserve the right to substitute alternative materials, or models, should the original no longer be available and cannot undertake to match items not under complaint, with any substitute cloth used. This warranty does not affect the purchaser’s statutory rights.

RETURNS POLICY All product and service issues will be dealt with under the terms of the Sealy service warranty. A full detailed copy will be attached to each and every mattress that is dispatched from the Sealy site. If not totally satisfied with the goods and within 7 days of purchase and wish to return the goods then a £48.00 collection charge will apply. However the product must be returned in the received unused condition with and in the original packaging as supplied and delivered.

Any claims under this warranty must be made initially through Seatingworld

OFFICE SEATING

Delivery Schedule

Delivery will be made to the address for indicated in your Order and generally within 21 working days from receipt of order, 21-30 working days for HAG seating. which will be delivered between the hours of 9am and 5:30 pm Monday to Friday. Please ensure someone is at the delivery address. Re-delivery can sometimes incur a charge.

Please ensure that you inspect the goods for damage on arrival or sign UNCHECKED if the courier cannot wait.

Delivery will be to ground floor entrance only unless specifically agreed in writing. The purchaser may be required to provide free assistance to unaccompanied driver. Delivery queries including shortages and damages must be notified in writing by 10am on the day following delivery otherwise Seating World cannot be held responsible.

Guarantee In general the chairs supplied are guaranteed for five years against any defects resulting from faulty materials or workmanship, fair wear and tear excluded, and subject to appropriate use, care and maintenance.

RETURNS & REPLACEMENTS We hope that you will be delighted with your purchases from us and that your delivery has arrived with you in excellent condition and on time.  It is your responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors, omissions or damage to items must be notified to us, by telephone or email, within 24 hours of receipt of your delivery, or by the end of the next working day This enables us to raise any queries with our couriers and with our despatch department. Please note that any errors or omissions notified to us after this period will not be considered. Please retain all original packaging until after you have decided to keep the goods. If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 7 days of your receipt of delivery. The costs of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive with us or which are damaged in transit.   We do not refund outward carriage. If ordered incorrectly then a 20% restocking charge may apply.

Please note specials and bespoke items are non returnable

PLEASE NOTE THAT ALL SEAT WEDGES AND LUMBER SUPPORTS AND BESPOKE ITEMS ARE NON RETURNABLE AND BESPOKE ITEMS CANCELLED BEFORE DELIVERY WILL BE SUBJECT TO CANCELLATION CHARGES.

Risk and title

The Products will be at your risk from the time of delivery. Ownership of the Products will only pass to you after we receive full payment of all sums due in respect of the Products (including delivery charges).

Defective Products / Damaged Items

Our obligation is to replace any damaged parts, if the item has been delivered with a damaged replaceable part we will send a replacement to you – However you must notify us within 48 hours that the item has damage.  We will not replace chairs that have replaceable damaged parts, chairs will only be replaced if the parts are not replaceable.

products can returned by you because of a manufacturing defect/fault will be refunded in full only if they are returned in the same packaging as they were delivered and once they have been checked and confirmed defective by our returns department (including the cost of sending the Products to you, and the cost of returning the Products to us). This has to be brought to our attention within 48 hours. Alternatively, if we and you agree, we may supply you with a replacement product – Items that are returned for any reason apart from the above will be have our standard handling charges applied

Refunds

Goods will only be accepted for return if unused and in a re-saleable condition and in original packaging

Contacting us If you need to contact us or if you need further assistance, advice or would like us to quote you for your specialised requirements you may reach us in any of the following ways, please email us at info@seatingworld.co.uk, alternatively, you can call on +44 (0)121 232 4656

By Post Seating World 35 St Pauls Square Birmingham West Midlands

B3 1QX